Privacy Policy

We are committed to providing you with the highest levels of customer service. This includes protecting your privacy.

Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.

Your personal information

Personal information held by us may include your name, current address, telephone or mobile phone number, email address, bank account or credit card details, occupation, username or password.

How we collect personal information

We collect personal information in a number of ways, including:

• directly from you, when you submit your personal details through our web-site;
• from third parties such as credit reporting agencies or your representatives;
• from publicly available sources of information
• when you visit our web-site
• when legally required to do so

How we use your personal information

Your personal information may be used to:

• verify your identity;
• administer and manage those services, including charging, billing and collecting debts;
• inform you of ways the services provided to you could be improved;
• conduct appropriate checks for credit-worthiness

• provide the services you require;
• administer and manage those services
• inform you of ways the services could be improved;
• conduct appropriate checks

When we disclose your personal information

In order to deliver the services you require, we may disclose your personal information to organisations outside of Storehouse. Your personal information is disclosed to these organisations only in relation to us providing our services to you.
These organisations carry out our:

• customer enquiries;
• mailing operations;
• market research; and
• website usage analysis.

We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Help us to ensure we hold accurate information. We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you let us know if there are any errors in your personal information; and keep us up-to-date with changes to your personal information such as your name or address.